Director, Revenue Operations (Sales & Billing)

Location: Carmel, IN or Remote
Department: Operations / GTM
Employment Type: Full-time, Exempt

About the Role

We’re hiring a Director-level leader to build and run our Sales Operations and Billing Operations function end-to-end. This role owns the systems, processes, and reporting that power our revenue engine—spanning lead management, pipeline health, contracts, billing, commissions, and customer retention. You’ll be both a hands-on expert (HubSpot/Salesforce + billing/Chargebee) and a builder of scalable processes and a future team.

What You’ll Do

Own GTM systems & data  

• Serve as expert administrator for HubSpot (or Salesforce), including architecture, user management, data hygiene, integrations, and automations.
  

• Troubleshoot and resolve technical issues (duplicate records, data migrations, integrations).
  

• Define and maintain lead lifecycle, scoring, routing, and scheduling logic.
  ‍
  

Lead Sales Operations

• Design and maintain pipeline management processes, opportunity stages, forecasting hygiene, and SLA adherence.
  

• Build and publish sales performance dashboards (rep, team, funnel) and board-level views.
  

• Partner with Sales leadership on territories, quotas, and monthly commissions (calculation and approvals).
  

• Assist with sales collateral (decks/presentations—own structure and 80–90% completion).
  ‍
  

Own Billing Operations

• Oversee contract administration, order forms, approvals, and data flow from CRM to billing.
  

• Manage billing systems (e.g., Chargebee), subscription set-up, invoicing cadence, and renewals.
  

• Create and enforce SOPs for contracts, billing, collections, and revenue recognition workflows (in partnership with Finance).
  ‍
  

Drive Customer Retention

• Build partner/customer health records and reporting; surface risk and expansion signals.
  

• Partner with CS and Marketing to operationalize renewals and NDR/GRR targets.
  

Insights & Strategy

• Deliver recurring revenue analytics and ad-hoc analysis to guide GTM strategy.
  

• Own the RevOps tech stack roadmap and continuously improve processes for scale and accuracy.
  

What You’ve Done (Requirements)

• 7–10+ years in Sales Operations / Revenue Operations, with meaningful exposure to Billing Operations.
  

• Expert-level HubSpot (preferred) or Salesforce admin experience; formal training/certification strongly preferred.
  

• Hands-on experience with billing platforms (ideally Chargebee) and contract workflows.
  

• Proven project management across parallel initiatives and stakeholders.
  

• Strong analytical skills with fluency in CRM reporting and business metrics (funnel, pipeline, retention, commissions).
  

• Demonstrated self-sufficiency—able to define problems, build solutions, and ship improvements with minimal guidance.
  

Nice to Have

• Experience building a RevOps function from early-stage to scale.
  

• Familiarity with data tools (e.g., Excel/Sheets power user, SQL a plus, BI dashboards).
  

• Background supporting SaaS subscription models and ARR reporting.
  

Tech Stack You’ll Touch

HubSpot (or Salesforce), Chargebee (or similar), calendar/meeting tools, e-signature/contract tools, data enrichment, reporting/BI.

How You’ll Be Measured

• Accuracy and on-time delivery of commissions and billing.
  

• CRM data quality and adoption; lead SLAs and conversion.
  

• Forecast accuracy and pipeline health.
  

• Renewal rates (GRR/NDR) support and reporting cadence.
  

• Time-to-implement for process/system improvements.
  

Leadership & Growth

This is a Director-level role with a path to build and lead a specialized team across Sales Ops, Billing Ops, and Analytics as we scale.
‍

Compensation & Benefits

Compensation: Director-level base + bonus/commission + equity (range to be finalized).
Benefits: [Health, dental, vision], 401(k), paid time off, parental leave, and additional perks.
‍

Equal Opportunity

We’re an equal opportunity employer and value diversity. We encourage applicants from all backgrounds to apply.
‍

Apply

Send your resume and a brief note on a RevOps/billing process you’ve built or overhauled to careers@methodusa.com with the subject line “Director, Revenue Operations (Sales & Billing)”.

‍